Once an appointment is on the calendar, you'll probably need to change it at some point — the client wants to move it, you want to swap groomers, they added a pet. Here's how.
From the Calendar, tap any appointment block. The appointment details panel opens.
At the top you'll see:
Status — a dropdown showing Unconfirmed, Confirmed, Rejected, and so on (see Appointment statuses)
$ icon — a quick indicator of whether this appointment has been paid
Below that, tabs for each pet in the appointment. Tap a pet's tab to see the service and pricing just for that pet.
Below the tabs, you'll see the Client/Owner (with name, phone, and a message icon to text them), the Date/Time, when the appointment was Created, the Services Subtotal, and any Client Notes (private to you).
Most fields can be edited in place. For bigger changes (like swapping the service, reassigning to a different groomer, or adjusting the time), tap Edit at the bottom of the panel. That takes you back into the same form you used when creating the appointment, with everything pre-filled.
Tap Edit, then tap the pencil next to Date/Time. Pick the new date and time. Tap Save. The appointment slides to its new slot on the calendar.
If you have Auto Messages turned on, Teddy will send the client an updated confirmation automatically. (You don't have to remember to text them.)
Tap Edit, then tap the pet tab you want to change. Pick a different service or staff member from the dropdowns. Tap Save.
Tap Edit, then tap Pets and services. Check the extra pet. Set up their service on the next screen. Tap Save.
From the appointment details, tap Add a Note next to Client Notes. Type whatever you need to remember — it's private to you (the client never sees it). These notes stick with the appointment and are really handy for things like "don't forget to double-check the ears" or "runs a little anxious."
To cancel, open the appointment and change the status at the top to Cancelled (or the equivalent in your setup). The appointment stays on the calendar for your records but gets marked so you know it's not happening.
If you need to outright delete it, tap Edit and look for a delete option in there.
If the client is paying at the time of booking (or you want to capture their card for later), tap Charge Now from the appointment details panel. That opens the payment flow through your connected card processing.
If you're just scheduling and will take payment later, ignore the Charge Now button for now.
