The Waitlist is for clients who want an appointment but can't get the day or time they wanted. Instead of saying "sorry, we're full" and losing them, you stash them on the Waitlist and pull them in if a slot opens up.
Open the Calendar.
Tap the + button in the top-right.
Tap New Waitlist.
You'll pick the client (same search as booking an appointment), the pet, the service they want, and a date range or preferred day. Tap save and they're on the Waitlist.
Once someone is on the Waitlist, you'll find them in two places:
Pipeline → Waitlist tab — this is the main place to review who's waiting. See Pipeline for the full rundown.
The number next to Pipeline in the sidebar counts waitlist entries too, so you know at a glance that people are waiting.
When a spot opens up:
Go to Pipeline → Waitlist.
Find the client.
Tap to convert them into a real appointment, or tap to text them first and confirm the new time works.
Teddy doesn't auto-move people off the Waitlist — you decide who gets the opening. That's intentional. Sometimes the newly-open slot isn't the right fit for the person who's been waiting longest, and a human needs to make the call.
Check the Waitlist before texting "we're fully booked." A client on the Waitlist is still a warm lead — they want to come to you.
Don't let it pile up. If someone's been on the Waitlist for weeks with no movement, reach out and let them know. Either book them in or let them go — don't leave them hanging.
Use it as a conversation opener. "Hey, a spot just opened up on Wednesday, want it?" lands really well with clients.
