The Calls category in Auto Messages has one reminder: After Call Text. This article walks through what it does, when it fires, and how to customize it well.
After Call Text — Send a follow-up message after a client speaks to the AI receptionist.
Every time someone calls your shop and the AI receptionist answers, Teddy waits a moment for the call to end, then automatically fires a text from your Teddy number to the caller. The goal is simple: turn a cold phone call into a warm texting conversation before the caller forgets about you.
The reminder sends automatically seconds after any call handled by the AI — regardless of category. Scheduling inquiries, pricing questions, out-of-scope services, even "wrong number" calls — they all get the After Call Text unless you turn it off.
The exact trigger is: AI call completed (any outcome). There's no way to scope it to specific call categories yet — it's all-or-nothing.
This one text is one of the highest-ROI features in Teddy. Here's the intuition:
A caller who hangs up on an AI receptionist is half-committed at best. They're price-shopping, unsure, distracted.
A human-feeling text follow-up moves the conversation onto a channel they check constantly.
Most people find it easier to reply to a text than to make a second phone call — so you recover a huge chunk of "would-be" leads that would have slipped away.
Shops that leave this on often see a noticeable bump in booking conversion from first-time callers.
Out of the box, the After Call Text reads:
Hey hey, thanks for calling. How can we help?
That's it — one casual sentence that looks exactly like a personal text from the business owner. That's the whole point. If it read like a corporate auto-responder, callers would ignore it.
To customize:
Open Auto Messages → Calls.
Tap the After Call Text row.
The edit page opens with the current template in a text area.
Type your replacement text. Use the Store name variable pill to insert your shop name automatically if you want.
Make sure the toggle at the bottom (labeled "After call text") is on (green).
Tap Save.
Changes apply to the very next call.
A few real-world variations that work well:
Warm and personal (the default style): "Hey hey, this is Alex. How can we help?"
Explicit offer: "Hey, this is Alex from Teddy K Nine Spa. Just saw you called — happy to answer any questions by text if that's easier!"
Booking-focused: "Hi! This is Alex at Teddy K Nine. Want to lock in a time? Just reply with the day that works best for you and I'll check the calendar."
What you want to avoid:
Disclaimer-heavy: "Thank you for contacting Teddy K Nine Spa. This is an automated follow-up message. Please do not reply to this message." (nobody will respond)
Robotic greeting: "Dear customer, we have received your inquiry."
Too long: more than 2 sentences and it starts looking like spam
If you're on vacation, in a training week, or doing something else that makes you unable to reply to follow-up texts, toggle this reminder off from its edit page. Don't leave it on if you can't actually respond — an unattended After Call Text is worse than no follow-up at all, because the client thinks they're being ignored.
Remember to toggle it back on when you return.
Every After Call Text that's actually been sent shows up in two places:
The Sent History tab under Auto Messages (see Sent History)
The matching client's thread in the Messages tab (see The messages page overview)
If the client replies, their response comes back into the same Messages thread and you can pick up the conversation from there.
Tip: If you do customize the template, read it out loud to yourself in a friendly voice once. If it sounds like something you'd actually say to a neighbor, ship it. If it sounds like a robot wrote it, scrap it and try again.
