The Messages page is your shop's text inbox. Every text conversation with a client — whether it was started by you, by a client replying to an automatic reminder, or by an inbound text to your Teddy number — lives here. Think of it as a shared, business-wide iMessage that your whole team can see.
Open it from the sidebar under COMMUNICATION → Messages. The URL is /messages.
Across the top of the page you'll see:
Texts Remaining: Unlimited — Teddy plans come with unlimited outbound SMS, so this will almost always say "Unlimited." An Add More button sits next to it in case your plan ever runs out.
Search bar — "Search by name or phone." Matches on both contact name and phone number so you can find any conversation fast.
Compose button (pencil icon) — starts a brand-new conversation with a client who doesn't already have a thread. See Sending a message.
Below the header are three tabs that filter the conversation list:
All — every conversation, read or unread, active or archived-but-still-showing
Unread — only conversations where the client's latest message hasn't been read yet
Archived — conversations you've archived to get them out of your main inbox
Tapping a tab filters the list instantly. The All tab is the default and is usually where you'll spend most of your time.
Each row in the list is one conversation with a client. From left to right you'll see:
Unread count badge — a small number showing how many unread messages are in that thread. Threads with zero unread messages show no badge.
Avatar / initial — a circle with the client's initial (or a photo if one is set).
Name or phone number — the client's name if they're registered, otherwise their phone number
Date and time — when the most recent message in the thread was sent
Archive button — a quick way to archive the thread without opening it
Last-message preview — the first line or so of the most recent message, truncated with an ellipsis if it's long
If the latest message is unread, you'll also see a small blue dot on the far right of the row.
At the bottom of the list is a Load More button. Messages loads the most recent conversations first; tap Load More to pull in older ones as needed.
Every message that gets sent from your Teddy number lands in Messages, whether it came from you typing it by hand or from an automatic reminder firing off. That means:
A client replying to an automatic "Your appointment is coming up!" text will show up here as an unread conversation.
Your own auto-sent "Hey hey, this is Alex. How'd the call go?" follow-ups show up in the same thread as any real replies you later type.
You don't have to go anywhere else to see what auto-messages have been sent — they're all here in the thread history.
The only place automatic sends are tracked separately from human ones is the Sent History tab under Auto Messages (see Sent History), but even those also show up in the regular Messages threads.
A simple routine for keeping up with Messages:
Start the day on Unread. Clear any client replies that came in overnight.
Switch to All and scroll the top of the list to see what conversations are active.
Use Archived at the end of the week to tidy up anything that's fully resolved and doesn't need to sit in your inbox anymore.
Tip: The unread-count badge on the sidebar Messages link matches the count here. If the sidebar says 3, there are 3 unread threads in the Unread tab.
