This article covers every way to send a text to a client through Teddy — replying to an existing thread, opening a new conversation from scratch, and the couple of shortcuts that save you a few taps.
From the Messages list, tap any row to open the thread. The list view is replaced (on mobile) or split (on desktop) by the conversation view:
Back arrow at the top-left to return to the list
Avatar
Contact name and phone number (e.g. "Pablo Monte / +1 (912) 380-3345")
Info icon — opens a small sidebar with client details
Star icon — marks the conversation as starred/favorite
3-dot overflow menu — archive, mark unread, and other thread actions
The main area shows the message history, with:
Incoming messages (from the client) as gray/white bubbles on the left
Outgoing messages (from you) as green bubbles on the right
Timestamps under each message ("Fri, April 10, 9:29 AM")
Separator pills between messages that came far apart in time
Scroll up in the thread to see older messages — they'll load as you go.
At the bottom of the conversation view is the composer bar:
A 3-dot menu on the left (for attachments and other options)
A "Type a message..." text field
A send button (paper-plane icon) on the right
Tap in the text field, type your message, and tap the send button. That's it — the message sends immediately from your Teddy number, lands in the client's phone as a normal SMS, and stays in the thread history forever.
To text someone who doesn't already have a thread:
From the Messages list, tap the compose button (the pencil icon next to the search bar)
A contact picker opens — start typing a name or phone number
Pick a matching client from the list, or type a raw phone number for a non-client
You're taken to a new, empty conversation with that contact
Type your message and send
If you start a conversation with a phone number that isn't yet a registered client, Teddy will still create a thread — the client doesn't need to exist first.
You don't always have to start in the Messages tab. These three entry points drop you straight into a thread:
Calls page → Message button — opens a thread with the caller's number. See Messaging a caller.
Client detail page → phone number chat icon — tapping the chat icon next to a client's phone opens their thread.
Appointment details → phone number chat icon — same thing, from inside an appointment in the Calendar.
All three land you in the same Messages view, so there's no difference in what you can do once you're there. It's just about starting the conversation from the context you were already looking at.
Every outgoing message goes out from your shop's Teddy phone number, not your personal cell. From the client's side, it looks like any other text from a business. If they reply, their response comes back into the same thread and you get a new unread in Messages.
Clients can reply with anything — text, emoji, even photos (attachments show up inline in the thread). They can't see any other conversations in your inbox, obviously — each thread is scoped to their number only.
Keep business hours in mind. Texts can land at 11pm even when the client thought they were sending them to a business account. If a reply comes in at night, it's fine to respond in the morning.
Use your client's name when possible. Automatic messages use the client's first name already; your human replies should too.
Don't send sensitive info. Card numbers, SSNs, home addresses shouldn't go over SMS. If you need to collect payment, send a link or use the in-app charge flow.
Tip: If the client hasn't replied within 24 hours of an outgoing message, it's almost always safe to assume they didn't see it and send a brief follow-up. Most clients miss texts the first time around.
