Every call card on the Calls page has a green Message button. This is the fastest way to follow up with a caller by text, whether or not they're already in your client list.
Tapping Message opens (or creates) a text conversation with that caller's phone number in the Messages tab. From there you can type and send a text just like you would in a normal messaging app.
If the caller is already a registered client, the conversation opens under their name. If they're a non-registered caller, the conversation is keyed to their phone number and you'll see the number as the thread header.
By default Teddy's "After Call Text" auto-reminder is already on, so most callers will already have received an automatic "Hey hey, this is Alex. How'd the call go?" message from you within seconds of hanging up. The Message button is what you use for the next message — the one where you reference the specifics of what they asked about.
See the Call reminder (after text) for more on the automatic one.
Use the Message button any time a call needs a human touch:
A new client inquiry you want to book — they called and asked about pricing; you want to reply with a quote and a booking link.
A direct-to-human request — the caller specifically asked for a person, so a text is the least-intrusive way to respond without phone tag.
An out-of-scope service request — the bot told them "we don't do that" but you want to personally explain what you do offer or refer them elsewhere.
A follow-up on a specific concern — the caller mentioned their dog was scared last time; you want to write back with a reassuring note.
When the caller clearly didn't leave enough info and you need them to call back — picking up the phone yourself is faster than a text back-and-forth.
When the call was urgent (e.g., a medical issue) — call them back directly.
When the number is clearly spam or a wrong number — just close the modal and move on.
The same Message button lives inside the call details modal. A good pattern:
Open the call card → View Details
Read the AI summary and, if needed, the transcript
Tap Message from inside the modal
Type a reply that references what you just read. Personal references feel way warmer than a generic "thanks for calling."
A message that name-checks what the caller said in the call — their pet's name, the service they asked about, a concern they raised — gets replies roughly twice as often as a generic follow-up.
The message comes from your shop's Teddy-provided phone number, not your personal cell. To the client it looks like any other text from the business. They can reply in the same thread, and their reply lands in your Messages list with an unread badge.
If they reply, you can keep the conversation going to close the booking (see Sending a message).
Tip: The best hit rate on follow-up texts comes when you send within 10 minutes of the original call. Check Calls at the top of every hour during the day and knock out the follow-ups while they're fresh.
