Tap View Details on any call card on the Calls page and a full-screen modal opens with the complete record of that call. This article walks through everything you'll find inside.
At the top of the modal you'll see the title Call Details and, just below it, the caller's identifying info:
Caller name — the client's name if they're registered in Teddy, or the phone number if not
Phone number
Date in the format Apr 10 at 1:46 PM
Duration (e.g. 1m 1s)
If the caller is a registered client, their name links back to their client page.
If the AI was able to identify which pet the call was about, you'll see a pet info card with:
Pet name (or "Unnamed Pet" if the bot didn't catch it)
Pet Type (Dog, Cat, etc.)
Last Groom (e.g. "Last Time" or a specific date if known)
This card only appears when there's enough context to build it. Random "what are your prices" calls from non-clients won't show one.
Below the pet card is the AI Summary section — a plain-English paragraph describing what the caller wanted and what the bot said. These are generated automatically after each call and are usually 2–4 sentences long.
Examples of real summaries you'll see:
"Existing client Roman English wants to schedule a grooming appointment for his dog, requesting the fur to be left longer than last time."
"New client inquired about grooming services for multiple dogs with special needs and asked about pricing, mobile services, and the possibility of speaking directly to a groomer."
"Caller sought help with a business app, but the bot clarified it could only assist with pet grooming services."
The summary is the fastest way to triage calls without listening to audio or reading full transcripts.
Next is the Call Recording section with a Show / Hide toggle. Tap Show to reveal an inline audio player you can scrub through. This is the actual audio of the call between the caller and the AI bot — tone of voice, hesitations, and all.
Listen to recordings when: - The AI summary doesn't tell you enough - You want to know how the caller sounded (urgent, upset, confused) - You want to hear how the bot phrased its response (so you can fine-tune the bot's behavior in Settings)
Below the recording is the Call Transcript with the same Show / Hide toggle. Tap Show and you'll get the full back-and-forth transcription:
Each turn is labeled either AGENT (the AI) or the caller's phone number
The first turn is marked Call Started with the start time
Every line is time-stamped
The transcript is useful when: - You want to search for a specific keyword ("pricing," "aggressive," "cancel") - You're training a new staff member and want examples of good AI responses - You want to confirm what the caller actually said before calling them back
At the bottom of the modal are three buttons:
Close — dismiss the modal and return to the Calls list
Message — open a text thread with the caller so you can follow up. See Messaging a caller.
Add/Edit Client — create a new client record from this caller's info (or update an existing one). This pre-fills the phone number and name into the New Client form for you.
A good detail-page workflow for a call that needs follow-up:
Tap View Details
Read the AI summary to get the gist
Scroll to the Call Transcript and Show it
Skim for specific details (pet name, service requested, scheduling preferences)
If they're not a client yet, tap Add/Edit Client to create them
Tap Message to send a personal follow-up that references what you just read
The transcript is searchable within the modal (use your browser's find shortcut) so for long calls, that's often faster than scrolling.
Tip: When a caller sounds unhappy on the recording, always send a personal message back — the bot can answer the literal question they asked, but a human-to-human reply is what saves the relationship.
