The Calls page is the log of every phone call your AI receptionist (Teddy's built-in bot) has handled. Every time someone dials your shop and the AI picks up, you get a row here with the caller's number, what they asked for, and a summary of what happened.
Open it from the sidebar under COMMUNICATION → Calls. The URL is /calls.
At the top of the page you'll see two numbers in a summary card:
N calls — the total number of calls the AI has handled, all time.
Nh Nm Ns saved — the total amount of time the AI has saved you by answering calls you didn't have to pick up yourself.
The "saved" number is the cumulative runtime of every call the bot took. Every second of that is a second you didn't have to stop grooming to answer a phone call. For a busy shop this can easily add up to 10+ hours a month.
Below the header is the list of calls. Each call is a card with the following fields:
Category — a colored label at the top-left indicating what kind of call it was. Categories include:
Scheduling & Availability — the caller wanted to book or ask about hours/slots
Service & Pricing Inquiries — the caller asked what things cost
Out-of-Scope Services — the caller asked about something you don't offer
Direct-to-Human Requests — the caller specifically wanted to talk to a person
Other — anything the bot couldn't categorize
A call can have multiple categories (e.g., "Scheduling & Availability, Service & Pricing Inquiries"
Duration — how long the call lasted (top-right)
Phone number — the caller's number
Timestamp — when the call came in ("Yesterday 1:46 PM", "Apr 7, 2026 9:09 AM")
AI summary — a 1–2 sentence plain-English description of what the caller wanted, written by the AI. Example: "Existing client Roman Abimov wants to schedule a grooming appointment for his dog, requesting the fur to be left longer than last time."
Message button (green) — sends a follow-up text to the caller. See Messaging a caller.
View Details button (navy) — opens the full call details modal. See Reading the call details.
Registered clients also show their name below the phone number. Unknown numbers show "Not Registered."
Make checking Calls part of your morning routine:
Open Calls first thing.
Skim the AI summaries for anything that needs a real human follow-up — especially anything marked Direct-to-Human Requests or Out-of-Scope Services.
For new client inquiries, tap Message to send a quick "Hey, this is Alex — how'd the call go?" text. This gets the conversation going in a channel where you can actually close the booking.
For existing clients, tap View Details, read the transcript to make sure you have everything you need, then reach out directly.
A lot of small grooming shops lose new clients because they can't pick up the phone mid-groom — the caller gets voicemail, doesn't leave a message, and moves on to the next shop. Teddy's AI receptionist means every call gets answered, categorized, and summarized so you can triage them at your own pace.
The N saved number is the concrete value: that's the time you kept your hands on a pet instead of stuck on the phone.
Tip: Scan for the Direct-to-Human Requests category once a day. Those are callers who specifically wanted a human, and they're the most time-sensitive follow-ups on the page.
