General Information is the first section of the Online Booking settings page. Its subtitle is "Basic business data and main configuration." This is where you set the public-facing identity of your shop — the stuff clients see when they land on your clients.tryteddy.com/{alias}/ page.
Inside Teddy, go to Settings → Online Booking (/settings/online-booking). Scroll to the first collapsible section titled General Information and expand it.
The image shown at the top of your public booking portal. Upload a square-ish, high-resolution version — it'll be downscaled but sharper upscaling is hard. PNG or JPG both work. A plain wordmark looks better than a bad photo, so if you don't have a proper logo, consider a simple text-on-background treatment.
This logo is specific to the Online Booking portal. It's a separate field from the Business Logo in Business settings, though most shops upload the same image to both.
The name of your shop as clients see it on the booking portal. This is the name that shows as the portal title, in the browser tab, and on outgoing auto messages when tied to the portal.
Match this exactly to how you refer to your shop elsewhere — "Teddy Grooming" not "teddy grooming" or "Teddy Grooming LLC" unless the formal version is what you want clients to see.
The phone number shown on the public portal's Contact Info card. Clients can tap it to call your shop directly.
If you use Teddy's AI receptionist, this should be the number your AI receptionist answers on, so that clients calling from the portal get routed through your AI. For details on the receptionist, see The Calls page overview.
A long-form textarea where you write the paragraph shown in the About [Store Name] section at the bottom of the public portal. This is your elevator pitch: what you do, why it's different, what the client should expect.
Some principles for a good About Us:
Start with the client's problem, not your story. Clients don't care about your history; they care about whether you'll take care of their pet.
Keep it under 150 words. People skim on phones.
Write it in first person plural. "We believe…" feels more personal than "Teddy Grooming believes…"
End with something concrete. A commitment, a promise, a guarantee — something that reads less like marketing and more like a pledge.
A workable template:
Welcome to {store_name}, where we treat every pet like family. Our groomers have {X} years of combined experience and specialize in {specialty}. We use gentle, low-stress techniques and never rush a session. Whether your pup is a regular or a first-timer, we'll take great care of them. Book online or give us a call — we can't wait to meet you.
The physical address of your shop, shown on the public portal's Contact Info card under "Address" along with a "Get Directions →" link that opens Google Maps.
This field is pulled from Business settings — changing it here updates it everywhere. If you need to change your address, do it in Business settings and it'll update on the portal automatically.
Five optional fields for your social media and web presence:
Twitter (X)
Website
These become links in the Connect With Us section of your public portal. Empty fields don't show — so if you only fill in Instagram and Website, only those two will appear.
Practical advice: fill in the ones you actively post to. An outdated Facebook link where the last post was three years ago is worse than no link. Clients click these, and stale content makes your shop look inactive.
Changes in this section are pending until you tap the Save button at the bottom of the General Information section. Teddy does not autosave — navigate away without saving and your changes are gone.
The Store Address is mirrored from Business settings. Change it there.
The Phone Number is typically the same as the one in Business settings, but this field is separate — you can intentionally display a different number on the booking portal if you wanted (for example, a dedicated booking line).
Business Hours are not in this section — they're in Business settings — but they're automatically displayed on the public portal in the Hours section.
The General Information section is the #1 opportunity to make your booking portal feel like a real business. A portal with a proper logo, a written About Us, and filled-in social links feels like a legitimate local business. A portal with a default placeholder logo and a blank About Us looks like an unfinished page.
Clients book with businesses that feel real. Spend 30 minutes here before going live.
Tip: After you fill in General Information, tap Booking Portal at the top of the page to view your public portal in a new tab. Read it like a first-time client. Is the Store Name correct? Does the phone number work when tapped? Is the About Us what you actually want clients to read? Fix anything that feels off before sharing the link publicly.
