The public booking portal is the page your clients land on when they open your clients.tryteddy.com/{alias}/ link. It's the front door of your business online — before a client picks a service or a time, they see this page and decide whether your shop feels trustworthy enough to book with.
Everything on this page is driven by the four settings sections inside Settings → Online Booking. If something looks wrong or missing, the fix is almost always in one of those sections. This article is a tour of every piece of the portal and where the content comes from.
Clients open the portal via:
https://clients.tryteddy.com/{alias}/
Where {alias} is the handle you picked in the Online Booking settings page (e.g., teddy_grooming). You share this link on your website, social media, in email signatures, in replies to DMs — anywhere a prospective client might ask "how do I book?"
Inside Teddy, the Booking Portal button at the top of the Online Booking settings page opens your portal in a new tab. Use it to preview changes after you save.
The Store Logo uploaded in General Information appears at the top of the page. Below it, the Store Name is rendered as the main page heading.
If your logo is missing or broken, the header feels unfinished. This is the single most visible identity element on the page — make sure it's a clean, properly-sized image.
Right under the header is a prominent Book Now call-to-action. Tapping it starts the booking flow. This is the primary action on the page — everything else is supporting context to help the client decide to tap it.
There's a second Book Now button further down the page for clients who scroll past the first one while reading the About section or browsing services.
Below the Book Now button, the portal shows the photo gallery configured in Images and Gallery. Images are rendered in a visual grid. If you have more images than fit on the first screen, a small +N overflow indicator appears on the last visible tile — tapping it expands the full gallery.
A strong gallery does most of the selling on this page. Spend time here.
The portal shows a Contact Info section with:
Phone — tappable on mobile, pulls from the Phone Number field in General Information
Address — pulls from the Store Address field (which itself mirrors Business settings)
Get Directions → — a link that opens the address in Google Maps
This card is what a client uses when they've decided to visit in person instead of book online, or when they want to double-check where you're located before committing.
The Hours section lists your weekly business hours, pulled from Business Hours in Business settings. The row matching today's day is marked (Today) so clients can see at a glance whether you're open right now.
Days marked "Not open this day" in Business settings show as Closed on the portal.
If you filled in any of the social link fields in General Information, they appear in a Connect With Us section as clickable icons. Empty fields are hidden — if you only filled in Instagram and your Website, only those two will show up.
Clients use this to check your vibe: look at your Instagram, see recent posts, decide whether you're an active, legitimate shop.
The About Us paragraph you wrote in General Information appears here under a heading like "About Teddy Grooming". This is your elevator pitch.
If the About Us field is empty, this section is either hidden or looks barren. Don't leave it blank.
Near the bottom, the portal shows a tabbed list of Services and Addons. Each tab displays the items grouped by CATEGORY headers (e.g., BATH, GROOMING, TIDY TRIM, or whatever categories you've set up). Within each category, every bookable item shows its:
Name
Description (if Show Description is on for that item)
Price (if Show Price is on for that item)
Only services and addons where Show in online booking is on appear here. Items that don't pass pet matching are filtered out once a client actually enters the booking flow — but the top-level services list is unfiltered so new visitors can browse your full menu.
At the bottom of the page, there's usually a repeat Book Now button so clients who scrolled the whole way through can act without scrolling back up.
A few things are intentionally hidden on the public portal:
Admin URLs (app.tryteddy.com) — the portal is entirely on clients.tryteddy.com and never links back to your admin
Staff names and availability — these are revealed later in the booking flow, not on the landing page
Services where Show in online booking is off — these stay in your internal catalog
Internal notes on services — descriptions shown are only those with Show Description enabled
Past bookings or client lists — the portal is read-only marketing; it never exposes customer data
The best way to review the portal is to open it in a private browser window where you're not logged into Teddy. Treat yourself as a first-time visitor:
Does the logo look right?
Is the Store Name spelled correctly?
Does the phone number match the number you want clients to call?
Does Get Directions open the correct address?
Are Hours accurate for this week?
Are social links live (no 404s, no outdated profiles)?
Does the About Us paragraph read well?
Does the gallery have at least 4 good images?
Tap Book Now — does the flow work end to end?
If anything is off, go back to the corresponding settings section and fix it, then save and refresh the portal.
When you save changes in Online Booking settings, the portal updates immediately on the next page load. There's no caching layer a client needs to clear — refresh and the new content is there.
The one exception is the alias. If you change your alias in Online Booking settings, the old clients.tryteddy.com/{old_alias}/ URL stops working, and any links you previously shared break. Avoid changing the alias casually, especially if you've printed it on marketing materials.
Tip: Before you share the portal link in any marketing channel, send it to two people you trust (a friend, a spouse, a fellow business owner) and ask them to book a fake appointment. Watch them do it if you can. Usability problems jump out when you see someone else navigate your portal for the first time — they never look as obvious when you test it yourself.